We develop theories and information systems for services

  • Development of services
  • Modelling of services
  • Design of information systems for the configuration, marketing and delivery of services

We study in particular "Industry 4.0"-services on the basis of connected, smart objects as well as distributed information systems (Cyber-physical systems (CPS), Internet-of-Things (IOT)).

  • CPS information systems
  • Dynamic business processes for CPS



smartmarket² adapts successful strategies from online retailing to high street retailing to create interactive customer experiences. The goal is to strengthen the versatility and the attractiveness of high streets and city centers, and to reinforce the individual business models of local retailers against their common competition with online retailing.


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Services are highly relevant to the economy and the society. The market success and quality of services depend on their concept and design. The DFG-sponsered research network "FOKUS:SE" connects different German research institutions, which are doing theoretical and practical research on service engineering.



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PUSH Münsterland aims at making SME in the project region aware of business opportunities arising from customer solutions that consist of physical products and services. The project will collect knowledge and best practices residing at universities and companies in the project region, and it will create innovative methods and tools to make that resources accessible by the SMEs.


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Industry 4.0 is the term used to describe the intelligent
digitalisation and networking of industrial value creation. The German
government’s high-tech strategy sees Industry 4.0 as a major project
that will help maintain Germany’s future global competitive capacity.

The purpose of the proposed project is to define the potential
benefits and challenges associated with the implementation of Industry
4.0 beyond the technical aspects primarily researched so far, but with a
special, integrative focus on the economic, ecological and social
aspects in their interaction with technological developments and
solutions. As part of the project, we will consider the correlations
between opportunity and risk on all three levels of sustainability to
form a normative model of sustainable value creation that can be
differentiated on the basis of different value creation typologies. It
will then be possible to outline specific integration strategies for the
practical realisation of Industry 4.0.

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Ein reißender Strom an Zustandsdaten ist das Nebenprodukt moderner Industrieanlagen in der Digitalen Fabrik. Dieser Datenstrom ist Antrieb für digitale industrielle Dienstleistungssysteme, die auf der zeitnahen Datenauswertung fußen. So haben Forscher und Entwickler in Betrieben und an Universitäten zahlreiche Methoden und Techniken für die vorausschauende Wartung von Anlagen entwickelt. Für den klassischen industriellen Aufgabenbereich der Technischen Dokumentation, welche durch die Komplexität modern…

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IIoT-Lösungen werden häufig im Kontext von Plattform- oder Innovations-Ökosystemen entwickelt. Dabei wandeln sich vertikale Beziehungen zwischen Lieferanten und Kunden zu horizontalen Beziehungen mit anderen Akteuren. Die Motivationen und Interessen aller Akteure im Ökosystem zu balancieren, insbesondere im Hinblick auf existierende Geschäftsmodelle, ist eine zentrale Herausforderung in diesem Kontext. Das Forschungsprojekt entwickelt zu diesem Zweck Frameworks und Modellierungsansätze, um II…

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