Presenting our research @ ECIS 2021

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Conference presentations at ECIS 2021

New year, new achievements!
We are proud to announce that in 2021 three publications from our Chair will be presented at one of the most important international conferences in information systems – the European Conference on Information Systems (ECIS 2021).
Congratulations to all authors!
You can access the contributions via the buttons.

Smart Service Systems in Mexico: Implications of the Socio-Economic Context on the Willingness to Co-Create

Emanuel Marx, Francisco Horacio Valdés Juárez, Willi Tang, Martin Matzner

The increasing availability of data generated by IoT opens the door for new opportunities to create and deliver value.
At the same time, IoT technology gets more complex and start to involve a growing number of stakeholders who can create value in a joint process.
Following the trend that will integrate IoT and their stockholders into smart service systems, it is important to ensure willingness to co-create from both – customers and companies sides.
Therefore, Emanuel Marx, Willi Tang, and Martin Matzner shed light on how the socio-economic context influences IoT adoption by affecting a company’s willingness to co-create and provide an overview of potential fields of IoT applications for which there is an urgent need.

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Predictive Business Process Deviation Monitoring

Sven Weinzierl, Sebastian Dunzer, Johannes Tenschert, Sandra Zilker, Martin Matzner

Organisations strive to align as-is and to-be processes to avoid undesired process flows.
Conformance checking, being one of the solutions, can only identify deviations after it has occurred.
Therefore other methods, such as predictive business process monitoring (PBPM), that can identify deviations before they occur could enable handling deviations proactively.
While existing PBPM methods do not rely on labels generated with conformance checking, Sven Weinzierl, Sebastian Dunzer, Johannes Tenschert, Sandra Zilker, and Martin Matzner developed a new method, Predictive Business Process Deviation Monitoring (PDM), using conformance checking and deep learning. The method predicts process deviations with high predictive quality.

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Bringing Light Into the Darkness – A Systematic Literature Review on Explainable Predictive Business Process Monitoring Techniques

Matthias Stierle, Jens Brunk, Sven Weinzierl, Sandra Zilker, Martin Matzner, Jörg Becker

More recent PBPM techniques rely on machine learning (ML) algorithms for more accurate models, lacking explainability for humans.
This makes ML-based PBPM systems a “black box” for stakeholders and induces their scepticism in this regard.
Hence, the research field of Explainable Artificial Intelligence (XAI) is a promising avenue for the broader adoption of ML-based systems in practice.
By providing an overview and classification of existing Explainable Predictive Business Process Monitoring (XPBPM) approaches, Matthias Stierle, Sven Weinzierl, Sandra Zilker, and Martin Matzner highlight the importance to design and develop XPBPM techniques that advance the field.

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