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We design methods and tools for the development and operation of information technology-based service systems, particularly for the industry. In this field, we use techniques of business process management and information modeling.The results achieved, directly contribute to solving operational issues and societal challenges.

The “new” Information Systems Chair at FAU

We are part of the founding team of the new scientific journal: Journal of Service Management Research.The submission of manuscripts is now possible.In this Journal, we mainly account for the review process of IT-related articles/submissions.The first issue will be published in the second half of 20...