Service Management and Service Engineering – Lecture and Exercise

Current information on the summer semester 2020

The course „Service Management and Service Engineering“ will also be offered in the summer semester 2020. Due to the temporary cancellation of all classes held in person at FAU due to the coronavirus, we are currently working on an online course. Further information will follow shortly. You can find information regarding the registration process below.

Course Content

This course provides an insight into the basic concepts of service research and current trends in IT-supported services. The main focus is on reviewing the methods for the development, analysis, and improvement of services and performance processes. In addition, Information systems for services will be also discussed in this course

Learning Objectives and Skills

Students will be able to:

  • master basic concepts of service research,

  • apply methods of service engineering and service management,

  • to recognize current application areas of service research (e.g. high-tech industry, automotive industry, electromobility, sharing economy), and

  • reproduce the economic and scientific relevance of the service sector.

Requirements for Participation

Successful completion of the assessment phase.

Duration within Study Plan

2. Semesters

Module Compatibility


Studienbeginn nach WiSe 2018/19

  • Modul im Kernbereich „Digital Business“

Studienbeginn nach WiSe 2020/21

  • Modul im Wahlplichtbereich “Digital business and processes”

Schwerpunkt Wirtschaftsinformatik

  • Modul im Kernbereich
    • E-Business-Management
  • Modul im Vertiefungsbereich
    • Studienbereich “International Information Systems”
    • Studienbereich “Prozessmanagement

Schwerpunkt VWL

  • Modul im Vertiefungsbereich
    • Studienbereich “International Information Systems”
    • Studienbereich “Prozessmanagement”

Schwerpunkt BWL

  • Modul im Vertiefungsbereich
    • Studienbereich “International Information Systems”
    • Studienbereich “Prozessmanagement”

Schwerpunkt Wirtschaftspädagogik

  • Studienrichtung I
    • Modul im Vertiefungsbereich
  • Studienrichtung II
    • Wahlpflichtbereich
      • Wirtschaftsinformatik (Zweitfach)
        • E-Business Management

Studiengang Wirtschaftsingenieurwesen

  • Wirtschaftswissenschaftlicher Wahlpflichtbereich

Language of Instruction


Study and Examination Process

Lecture and Practical Knowledge Exercise: Exam (100%)

Course Organisation

  • Term: SS20
  • Lecture: Wednesdays 9.45 – 11.15 (LG H6 BISSANTZ-Hörsaal)
  • Exercise: Friday 11.30-13.00 (LG 0.144)
  • Registration: StudOn
  • Remark: The StudOn course can now be accessed without a password.

The organizational details for the subsequent course period will be announced on this website in due time.