New insights in Health Services, Business Model Artefacts, Complaint Management and more: The fourth issue of the Journal of Service Management Research (SMR) is now available.
New insights in Health Services, Business Model Artefacts, Complaint Management and more: The fourth issue of the Journal of Service Management Research (SMR) is now available.
The new issue draws attention to the transformative impacts of rapidly developing technologies on the service sector and its opportunities for enabling enhanced customer experience, quality and productivity.
The articles in the current issue address different areas of service management research including improving service provision from the healthcare services’ perspective, business model artefacts in service management, the effect of personal characteristics on choosing complaint channels and the impact of digitalization in tax consultancies.
You can access the new issue with engaging insights here.