New insights in Health Services, Business Model Artefacts, Complaint Management and more: The fourth issue of the Journal of Service Management Research (SMR) is now available. The new issue draws attention to the transformative impacts of rapidly developing technologies on the service sector an... Continue

The fifth session of TOBI Talks will be on 5th of December, Thursday. This time the speech will start at 11:00 am! The concept of facets of work has emerged in order to contribute to create more knowledge and deeper, more evocative ideas for Systems Analysis and Design (SA&D), Business Proces... Continue

Yet another inspirational TOBI Talks session that will address impactful issues for the digital age is around the corner: Digital Business Models, Disruption and Portfolios. The escalating importance of digital innovation and digital transformation call attention to the opportunities and challeng... Continue

We are glad to announce the third session of TOBI Talks: Effective, co-created and compliant adaptive case management systems for Knowledge workers: Dynamic Condition Response Graphs and the EcoKnow Research Project. In the speech, Prof. Dr. Hildebrandt will talk about “EcoKnow.org Grand Solution... Continue

TOBI Talks continue with Johannes Tenschert’s speech: “Towards Aspect-Oriented BPM for Knowledge-Intensive Processes”. In the speech, he will outline his research about how to support processes without a process model and how to combine (semi-)structured and ad-hoc work in knowledge-intensive pro... Continue

Count down has begun for “Die Lange Nacht der Wissenschaften” The Chair of Digital Industrial Service Systems is getting ready to welcome you tomorrow night, at “Die Lange Nacht der Wissenschaften”. As the name implies, it is the night of curiosity, science and research which offers exclusive ... Continue

It’s about time! Under the theme of Engineering and Innovation in the Digital Age, TOBI Talks start tomorrow at 12:00 with Jeffrey Parsons’ speech: “Personalizing Online Reviews for Better Customer Decision Making”. His talk will address customer and review diversity in the process of examining r... Continue

Hilti IT Competition 2020 Hilti organizes annual IT competition, which provides the opportunity for undergraduate and graduate students to get acquainted with the construction industry. This year the competition’s theme is: “Trusted and Low-Powered IoT Solutions for the Construction Industry”. ... Continue

Talks on Business Information Systems (TOBI Talks) is around the corner! The Chair of Digital Industrial Service Systems is excited to announce the “Talks on Business Information Systems – Engineering and Innovation in the Digital Age.” Acknowledged lecturers from different countries will shar... Continue

The third issue of 2019 of the Journal of Service Management Research (SMR) has been published. The articles in the current issue range from exploring the antecedents of user experience with conversational agents, examining the influence of relationship intensity and satisfaction level during joi... Continue